Durrants offer market leading customer support throughout the whole of your service, right from the start. You can rest assured that we understand your company and needs when it comes to the media monitoring we undertake. We understand how important the human touch is, which is why someone will always be here to answer your call.
Every customer receives a dedicated account manager, with specific knowledge of your sector to work with you to ensure you brand is protected and enhanced. Our customers support teams are recognised as being:
Dedicated – rely on 24/7 support, 363 days of the year, whenever you need assistance someone is always here to help, they are just a phone call away
Responsive – receive fast replies to any query you may have, whether you need to create new briefs, amend old ones or try our other services
Knowledgeable – with a personal account manager we are able to quickly understand your business needs and see how you can improve your media monitoring.
Proactive – we don't just wait for you to call, if we have any suggestions on how you can get more out of your account we'll get in touch to share our knowledge.
These all come as standard with the largest and most accomplished support team in the media intelligence sector.
We think it’s the least you deserve
Our commitment to training springs from our commitment to staff development. Durrants achieved Investors in People accreditation in 2002, renewed it in 2005 and is still the only media monitoring agency in the UK to be recognised in this way.
You can trust that the information we provide is to the highest standard and delivered in a timely way allowing you make business critical PR decisions quickly and with confidence
At Durrants we understand that when you find out about your brands coverage is almost as important as what you hear. That’s why we deliver accurate information faster than anyone else, ready when your communications team need it most. We read overnight so you don’t have to. Your coverage is then packaged and delivered in the format you need when you need it.
Durrants also offers the highest levels of accuracy in the sector due to the human editorial judgement we provide. Every article we provide to our clients is checked for relevancy by our editors to ensure they are inline with your customisable brief.
Our teams of editors look after specific clients and sectors, therefore building up an understanding of your brief and your sector, to ensure they understand the intricacies of your monitoring, yet also maintain a fast turnaround.
We provide the accurate coverage faster than anyone else, to ensure you are always in control.
“Durrants provide a quick and professional service and are consistently sensitive to our needs and deadlines. They are always ready to widen their search at short notice to fit in with our changing requirements or to suggest areas where we can make savings. On a personal level, they are very pleasant to work with and an important part of our team.”
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